Returns, Refunds and Complaints Policy
Fresh Flowers Guarantee in Shoreditch
At Shoreditch Florist, we take immense pride in delivering only the freshest flowers to our valued customers—households and businesses alike. Every bouquet is prepared with care and delivered swiftly to ensure your arrangements greet you at their best. Serving the vibrant Shoreditch community, our fresh flowers guarantee means you can always shop with confidence with your local, trusted florist.
Damaged-on-Arrival Policy
We want every recipient to be delighted when they receive an arrangement from Shoreditch Florist. In the rare event that your flowers arrive damaged or not in optimal condition, please inspect your order as soon as it arrives. If you notice visible damage or any issues compromising freshness, let us know on the day of delivery. For the quickest resolution, please provide a description and a clear photo of the flowers as received. Our team will assess the situation promptly to ensure you receive a suitable solution.
Guaranteed Freshness Window
We are committed to sourcing and arranging only the freshest flowers. Every bouquet and arrangement from Shoreditch Florist is guaranteed to remain fresh for at least five days from the date of delivery, provided they are cared for as per our flower care instructions. If you notice your arrangement wilting prematurely within this window, reach out so we can put things right, in line with our fresh flowers promise to the Shoreditch community.
Refunds and Replacement Options
Your satisfaction is our priority. If your flowers arrive damaged, are not as described, or fail to meet our freshness standard within the initial five-day period, we offer the following options:
- Replacement: Receive a fresh bouquet of similar value, at the earliest available date, delivered free of charge.
- Refund: If you prefer not to receive a replacement, we are happy to process a full or partial refund, depending on the nature of the issue.
Each concern is treated with care, and we strive to resolve all returns and refund requests quickly and fairly for our Shoreditch customers.
How to Make a Complaint
Feedback helps us better serve Shoreditch households and businesses. If you’re unhappy with your flowers or any part of your experience, we encourage you to contact us as soon as possible. Please provide details of your order, a description of the issue, and any relevant images so we can understand how we can improve or resolve the matter.
All complaints are acknowledged promptly, and we aim to reach a satisfactory outcome for every customer within a reasonable timeframe. Our approachable, professional team values every customer and is dedicated to making things right should any concerns arise.
Your Trusted Shoreditch Florist
As a locally owned florist, we are passionate about bringing joy to the homes and workplaces of Shoreditch. Our focus on top-quality products, personable service, and transparent policies ensures peace of mind every time you order. Thank you for choosing Shoreditch Florist for your floral needs.
