Welcome to Shoreditch Florist. These online Terms & Conditions outline the contractual agreement between Shoreditch Florist ('we', 'us', 'our') and you, the customer, for flower delivery and related products ordered through our website. Please read these carefully before placing an order, as they contain important information regarding your rights, obligations, and the way in which we manage flower delivery orders in Shoreditch and its surrounding areas.
These Terms & Conditions apply to all online purchases made by customers based in Shoreditch and the wider surrounding areas who use our online platform to order flowers, arrangements, and related products for delivery. By placing an order with us, you agree to be bound by these Terms & Conditions as they are outlined below.
All orders must be placed through our official website. Once you have selected your floral arrangements or other products, you should proceed to the checkout process where you will be asked to provide necessary delivery details, your preferred delivery date, and your payment information.
Upon finalising your order, an order confirmation page will be displayed with a unique reference number. You will receive an electronic confirmation (typically via your submitted contact information), confirming that your order has been received and is being processed. Please note, this confirmation does not signify acceptance of your order. Acceptance occurs only when we have dispatched your order for delivery.
We reserve the right to reject any order prior to delivery and will refund you in full if we choose not to fulfill your order. Orders are subject to product availability, seasonal variety, and our delivery capabilities. In the unlikely event that we are unable to fulfil your order, you will be contacted promptly to arrange an alternative or to provide a full refund.
We make every effort to ensure that product descriptions, images, and prices are accurate and up to date. However, flowers are natural products and variations in colour, size, and shape may occur. Where substitutions are necessary due to seasonal or supply factors, these will be of equal or greater value and closely matched in appearance wherever feasible. We will endeavour to notify you of significant changes, especially where the substitution is materially different from the item ordered.
Vases, baskets, and other non-floral items displayed are for presentation purposes unless expressly included in the product description.
All prices listed on our website are in Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable. Delivery charges, if any, are stated separately during the checkout process before you confirm your order. We reserve the right to amend prices at any time, but such changes will not affect orders already accepted and confirmed by us. Any promotions or discounts are subject to their own terms and conditions and may be withdrawn at any time.
We accept a range of secure payment methods, including major debit and credit cards. Payments are processed at the point of order, and orders will not be dispatched for delivery until payment has been received in full and cleared. Should there be any difficulty in processing your payment, we reserve the right to postpone or cancel your order and notify you accordingly.
We use secure, PCI-DSS compliant payment services to protect your payment information. We do not store your card details on our servers, and all card transactions are processed through encrypted channels for your security and peace of mind.
Our standard delivery area includes Shoreditch and the surrounding neighbourhoods as detailed on our website. We strive to deliver your order on your chosen delivery date; however, we cannot guarantee delivery times except where specifically offered as part of an express service. Deliveries are made to the delivery address you provide at the time of ordering. Please ensure all delivery details are accurate; we cannot be held liable for delays or losses resulting from incorrect or incomplete information.
In the event that the recipient is not available at the delivery address, our delivery team will endeavour to follow your delivery instructions (e.g., leaving with a neighbour or in a safe place) or will attempt to contact you for further instructions. Where redelivery is required due to non-availability, additional delivery charges may apply.
If you wish to amend your order, including changes to delivery address, recipient details, or products, please contact us as soon as possible after ordering. We will make every effort to accommodate your request, provided the order has not already been prepared or dispatched. Amendments cannot always be guaranteed, particularly for same-day or next-day deliveries.
You may cancel your order free of charge provided you give us sufficient notice and the order has not yet been prepared or dispatched. To cancel, please contact us via the methods detailed on our website, quoting your order number. If your order has already started processing or been delivered, we may be unable to accept your cancellation. Refunds are processed within 7-10 working days to the original payment method.
Under the Consumer Contracts Regulations 2013, perishable goods (such as flowers and plants) are exempt from the right to cancel within 14 days. Our cancellation policy does not affect your statutory rights for faulty or misdescribed items.
Due to the perishable nature of our products, returns are generally not accepted unless goods are faulty or not as described. If there is an issue with your order, such as damaged flowers or incorrect items received, please contact us within 24 hours of delivery, providing photographic evidence where possible. We will assess complaints on a case-by-case basis and may offer a replacement, partial, or full refund as appropriate. Our aim is to resolve any concerns promptly and satisfactorily.
While we strive for excellence, Shoreditch Florist does not accept responsibility for failure or delay in delivery due to events outside our reasonable control, including but not limited to adverse weather conditions, third-party interruptions (such as courier or carrier delays), strikes, or other force majeure events. Our liability for any claim is strictly limited to the price paid for the relevant goods and delivery.
We will not be liable for any indirect, consequential, or economic losses, including loss of profits, revenue, data, or goodwill, howsoever arising. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or other liability which cannot be excluded by law.
All content featured on our website, including images, text, logos, product illustrations, and graphics, remain the property of Shoreditch Florist (or our licensors where applicable). You may not reproduce, copy, sell, or otherwise exploit any content for commercial purposes without our express prior written consent.
We respect your privacy and are committed to complying with the UK General Data Protection Regulation (GDPR) and other applicable privacy legislation. When you order from us, your information is used solely for processing your order, arranging delivery, and improving our services. Please refer to our dedicated Privacy Policy for more information on how your personal data is collected, used, and stored.
We may update or amend these Terms & Conditions at any time to reflect changes in our business practices, relevant legislation, or for technical reasons. Changes will be effective once posted on our website. It is your responsibility to review these Terms & Conditions before placing each order as the version in force at the time will apply to your contract with us.
These Terms & Conditions, and any contract formed under them, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, this will not affect the validity or enforceability of any other provision. No waiver by us of any breach or default of these terms shall be deemed a waiver of any subsequent breach or default.
These Terms & Conditions, together with your order and our order confirmation, constitute the entire agreement between Shoreditch Florist and you regarding your use of our online flower delivery service in Shoreditch and the surrounding areas.
If you have any questions or concerns regarding these Terms & Conditions, your order, or any aspect of our online flower delivery service, please consult our website for the latest contact information. Our team is always happy to help resolve any issues as swiftly as possible.
Note: These Terms & Conditions apply to all online customers of Shoreditch Florist located in Shoreditch and the surrounding areas. Please keep a copy of these Terms for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shoreditch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shoreditch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
